As a trusted peptide supplier, we maintain strict quality control across all orders. Due to the sensitive nature of peptide research supply, our refund policy is designed to ensure fairness while protecting product integrity.
1. General Policy
Due to the nature of our products (research-use compounds), all sales are considered final unless otherwise stated.
2. Eligibility for Refunds
Refunds may be considered only in cases of:
Incorrect item received
Damaged product upon arrival
Verified shipping error on our end
3. Non-Refundable Cases
We do not offer refunds for:
Change of mind
Misuse of products
Improper handling after delivery
Violation of research-use terms
4. Refund Process
If eligible:
Contact support within 48 hours of delivery
Provide order details and evidence (photos if applicable)
Our team will review and respond accordingly
5. Processing Time
Approved refunds may take 5–10 business days depending on the payment provider.