Refund Policy

As a trusted peptide supplier, we maintain strict quality control across all orders. Due to the sensitive nature of peptide research supply, our refund policy is designed to ensure fairness while protecting product integrity.

1. General Policy

Due to the nature of our products (research-use compounds), all sales are considered final unless otherwise stated.

2. Eligibility for Refunds

Refunds may be considered only in cases of:

  • Incorrect item received
  • Damaged product upon arrival
  • Verified shipping error on our end

3. Non-Refundable Cases

We do not offer refunds for:

  • Change of mind
  • Misuse of products
  • Improper handling after delivery
  • Violation of research-use terms

4. Refund Process

If eligible:

  • Contact support within 48 hours of delivery
  • Provide order details and evidence (photos if applicable)
  • Our team will review and respond accordingly

5. Processing Time

Approved refunds may take 5–10 business days depending on the payment provider.